Privacy Policy
Aya Hospital (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (“App”) and our website www.ayahospital.com.sa.
By using our App or Website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you use our App or Website, we may collect the following types of information:
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Personal Information: such as your name, phone number, email address, date of birth, national ID, or health information when you book appointments or use hospital services.
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Medical Information: such as your health records, prescriptions, or medical history when provided through the App.
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Usage Data: information about how you interact with the App, including device type, operating system, and access times.
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Location Data: if you enable location services, we may collect your location to help you find the nearest Aya Hospital branch.
2. How We Use Your Information
We use your information to:
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Provide and improve our medical and hospital services.
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Manage your appointments, medical records, and test results.
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Communicate with you about your appointments, health services, and updates.
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Ensure compliance with legal and regulatory requirements in Saudi Arabia.
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Improve patient experience and app functionality.
3. Sharing of Information
We do not sell or rent your personal data. We may share your information only with:
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Authorized Medical Staff at Aya Hospital to provide you with healthcare services.
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Service Providers that help us operate the App (e.g., cloud hosting, SMS/email services).
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Government Authorities if required by law or for public health and safety reasons.
4. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is 100% secure.
5. Your Rights
You have the right to:
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Access your personal information.
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Request corrections to your data.
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Withdraw consent for certain processing (where applicable).
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Request deletion of your account and personal data, subject to legal obligations.
6. Children’s Privacy
Our App is intended for individuals seeking healthcare services. We do not knowingly collect personal data from children under 13 without parental consent.
7. Third-Party Services
Our App may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted here with a new “Effective Date.”
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Aya Hospital
Website: www.ayahospital.com.sa
contact us at: +966 920012342